Howling Dogs Mobile Grooming
Terms & Conditions

Flea Policy

Fleas cause problems not only for your dog, but also for the grooming environment. If your pet is found to have fleas, a flea charge applies from £10.

Minimum Charge

All grooms, nails, and washes have a minimum charge of £10.

Pet Condition

It’s assumed you will maintain your pet’s coat between appointments and present your dog in a dry, un-matted state. Anything other than “normal” condition may take longer and can incur additional charges.

Cancellations and Late Hand Over

When you book an appointment, we reserve that time specifically for you (and turn away other clients). If you must cancel, we require at least 48 hours’ notice or a fee will be incurred on your next groom.

If you are more than 20 minutes late returning to the agreed grooming location and have not contacted us, we will presume you are not attending and a fee will be payable before another appointment can be made.

We work with other groomers locally and recurring no-shows may be noted.

Dangerous Dogs

You must tell us at the time of booking if your pet has bitten or has aggressive tendencies. This helps us plan safely.

Matted Coats

We have a non-matting policy in compliance with the Animal Welfare Act (2007), Section 5: animals must be protected from pain, injury, suffering and disease.

Attempting to brush out heavy matting can cause discomfort. We will advise clipping to remove matted and damaged coat. If your pet’s coat is matted, we require permission to clip before we begin. Heavily matted coats may incur an extra charge on top of the regular groom price.

Injuries

We take extreme care to groom pets safely and professionally. However, there is always a small risk of injury (for example: a nick, cut, mark or clipper/scissor irritation).

Clean face/feet and hygiene trims can cause temporary irritation until the skin becomes accustomed to shorter hair. The client is responsible for irritation that occurs as a result of requested grooming styles.

Daycare

We offer grooms and play sessions once a week (normally Tuesday or Wednesday) at our partner Doodely Dogs (Storrington).

To use this service, dogs must be in daycare (all day or an AM/PM stay). Unfortunately, we cannot offer a groom appointment at daycare without a play session while we’re working from the daycare location.

In exceptional circumstances and with prior arrangement, we may offer an appointment on a quiet day for an additional fee.

Arrival Time

We aim to be on time (or early). Please allow a window of up to 60 minutes either side of your appointment time. Traffic conditions vary and we may run ahead or behind.

If we arrive early and you’re not home, we’ll attempt to contact you. We’ll wait until the groom time is due, and if you’re still not available 10 minutes after the agreed time, we may need to move on to the next dog.

Contact Details

It’s your responsibility to notify us of any changes such as phone numbers, address, gate codes, etc.

Parking

Most clients allow us to use their driveway or provide a suitable nearby space. If parking is an issue, you must tell us at the time of booking so we can plan ahead.

The van is a 3.2m long wheelbase, 3.5 ton vehicle - so we do need a practical place to park.

Power

We require power for the van and connect using a standard 3-pin wall adaptor. The van is fitted with surge protection and a breaker system. Some older properties may behave differently; we are not liable for issues caused by existing wiring.

If we cannot use mains power and must use our generator or relocate, an extra charge of £5 per dog applies.

Payment

We accept payment via cash, card, and BACS.

EMMI Pet Teeth Policy / Information

To view our Emmi Pet policy, please click here: EMMI PET POLICY